--- title: Got Questions? We’ve Got Answers! description: Getting help with Archangel Customer Service Team --- [Skip to content](https://knowledgebase.go-archangel.com/migration/knowledge/got-questions-weve-got-answers#main-content) English Show submenu for translations ![alogo512.png\]](https://knowledgebase.go-archangel.com/hs-fs/hubfs/alogo512.png?height=50&name=alogo512.png) - [Default HubSpot Blog](https://8990993.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://8990993.hs-sites.com/blog) - English Show submenu for translations - [Go to Archangel App](https://app.go-archangel.com/) [Go to Archangel App](https://app.go-archangel.com/) Hello. Learn more today! - There are no suggestions because the search field is empty. 1. [Archangel Knowledge Base](https://knowledgebase.go-archangel.com/migration/knowledge?hsLang=en) 2. [Get Help](https://knowledgebase.go-archangel.com/migration/knowledge/get-help?hsLang=en) # Got Questions? We’ve Got Answers! ## Getting help with Archangel Customer Service Team **Get Help**      customercare@go-archangel.com or      844-201-4376           Mon-Fri: 9am-5pm EST           1 – App Use / Tech Support           2 – Wound Care Products           5 –  Orders and Billing     **\>\>\>\>\>\>\>\>\>\>\>\>\> ADDITIONAL DETAIL \<\<\<\<\<\<\<\<\<\<\<\<\<\<\<\<\<** The **Archangel** Customer Service Department is open from 9:00 AM to 5:00 PM EST Monday thru Friday at **1-844-201-4376** to answer questions you may have on the following: **App Use/Tech Support (Option 1):** Our FAQ section of the **Archangel** Knowledge Base will answer many of your questions regarding **Archangel**. However, if you have issues that are directly related to using the **Archangel** Mobile or Web App that are not able to be resolved with our FAQ then we encourage you to call our **Archangel** Technical Support Team at 1-844-201-4376 – Press 1. **Product Support (Option 2):** **Archangel** gives you the opportunity to access many brands from a variety of manufacturers. If you have questions specific to products, press option 2 when dialing our Technical Support Team. You’ll be connected to our **Archangel** Customer Service Department who will be able to answer questions regarding any of the products available to you through **Archangel**. **Order Support (Option 5):** Ordering and Tracking of supplies is able to be seen within the application in several places on both the Mobile and Web App versions of **Archangel**. Access the My Orders under the More Button of the **Archangel** Mobile Application. Find the order you would like to track and click View Details. Information regarding tracking and shipping information will appear. If you have additional questions, feel free to contact the **Archangel** Customer Care Service Department by selecting Option 5. ![got answers 1-3](https://knowledgebase.go-archangel.com/hs-fs/hubfs/got%20answers%201-3.png?width=668&name=got%20answers%201-3.png) ![got answers 2-Feb-16-2021-03-52-56-38-PM](https://knowledgebase.go-archangel.com/hs-fs/hubfs/got%20answers%202-Feb-16-2021-03-52-56-38-PM.png?width=618&name=got%20answers%202-Feb-16-2021-03-52-56-38-PM.png) On the **Archangel** Mobile App, once you are in the patient’s wound assessment, you can access order information by selecting Treatment Plan and Product Order History. When you View Details, you’re able to see all of the necessary order details regarding shipping and tracking of this patient’s order. ![got answers 3](https://knowledgebase.go-archangel.com/hs-fs/hubfs/got%20answers%203.png?width=658&name=got%20answers%203.png) ![got answers 4-1](https://knowledgebase.go-archangel.com/hs-fs/hubfs/got%20answers%204-1.png?width=658&name=got%20answers%204-1.png)   You can also access the patient’s orders through the **Archangel** Web App by selecting Patient Tab, then clicking the patient name, and finally, View Wounds and Assessments. Once your patient assessment opens, select Product Orders and then view details. You are now able to see all the necessary order and tracking information for this patient’s order.   ![Got Answers 3-1](https://knowledgebase.go-archangel.com/hs-fs/hubfs/Got%20Answers%203-1.png?width=688&name=Got%20Answers%203-1.png)     - [Get Help](https://knowledgebase.go-archangel.com/migration/knowledge/get-help?hsLang=en) - [FAQs](https://knowledgebase.go-archangel.com/migration/knowledge/faqs?hsLang=en) - [Training Lessons](https://knowledgebase.go-archangel.com/migration/knowledge/training-lessons?hsLang=en) - [Release Notes (Mobile and Web App)](https://knowledgebase.go-archangel.com/migration/knowledge/release-notes-mobile-and-web-app?hsLang=en) - [Wound Assessment & Treatment](https://knowledgebase.go-archangel.com/migration/knowledge/wound-assessment-treatment?hsLang=en) - [Ordering & Billing Suppplies](https://knowledgebase.go-archangel.com/migration/knowledge/ordering-billing-suppplies?hsLang=en) - [Care Consultation / Telemedicine](https://knowledgebase.go-archangel.com/migration/knowledge/care-consultation-telemedicine?hsLang=en) - [Dashboards & Reports](https://knowledgebase.go-archangel.com/migration/knowledge/dashboards-reports?hsLang=en) - [Connection Modes (Online & Offline)](https://knowledgebase.go-archangel.com/migration/knowledge/connection-modes-online-offline?hsLang=en) - [Set-up & Manage Your Organization](https://knowledgebase.go-archangel.com/migration/knowledge/set-up-manage-your-organization?hsLang=en) - [Set-up & Manage Users](https://knowledgebase.go-archangel.com/migration/knowledge/set-up-manage-users?hsLang=en) - [Technical Requirements & Security](https://knowledgebase.go-archangel.com/migration/knowledge/technical-requirements-security?hsLang=en) - [Onboarding](https://knowledgebase.go-archangel.com/migration/knowledge/onboarding?hsLang=en) - [Ostomy & Urology Care](https://knowledgebase.go-archangel.com/migration/knowledge/ostomy-urology-care?hsLang=en) - [Patient/Caregiver Portal](https://knowledgebase.go-archangel.com/migration/knowledge/patient-caregiver-portal?hsLang=en) - [Demonstration Videos](https://knowledgebase.go-archangel.com/migration/knowledge/demonstration-videos?hsLang=en) - [Default HubSpot Blog](https://8990993.hs-sites.com/blog) # Archangel Archangel Knowledge Base - © 2022 | Archangel of Mercy, LLC Copyright © 2026, Archangel