--- title: What if a Patient Portal user forgets their Archangel username and/or password? description: Archangel gives patient portal users an easy and secure way to retrieve their username and reset their password if they are forgotten. --- [Skip to content](https://knowledgebase.go-archangel.com/migration/knowledge/patient-portal-forgets-or-change-credentials#main-content) English Show submenu for translations ![alogo512.png\]](https://knowledgebase.go-archangel.com/hs-fs/hubfs/alogo512.png?height=50&name=alogo512.png) - [Default HubSpot Blog](https://8990993.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://8990993.hs-sites.com/blog) - English Show submenu for translations - [Go to Archangel App](https://app.go-archangel.com/) [Go to Archangel App](https://app.go-archangel.com/) Hello. Learn more today! - There are no suggestions because the search field is empty. 1. [Archangel Knowledge Base](https://knowledgebase.go-archangel.com/migration/knowledge?hsLang=en) 2. [Patient/Caregiver Portal](https://knowledgebase.go-archangel.com/migration/knowledge/patient-caregiver-portal?hsLang=en) # What if a Patient Portal user forgets their Archangel username and/or password? ## Archangel gives patient portal users an easy and secure way to retrieve their username and reset their password if they are forgotten. Patient Portal users can retrieve their username or reset their password on either the Web App or the Mobile App.  For review, Patient Portal users are: - - Patient - Patient Contact (usually a caregiver or spouse) **Web App - Username Retrieval or Password Reset** Go to the following address to reach the **Archangel** Web App login screen: [https://app.go-archangel.com](https://app.go-archangel.com/apps/Archangel/#_frmLogin) Once you reach the login screen, tap the "Forgot (Username and Password)?" (see below):   ![user name pic 2](https://knowledgebase.go-archangel.com/hs-fs/hubfs/user%20name%20pic%202.png?width=688&name=user%20name%20pic%202.png) The Patient Portal user is prompted to enter either username or email.  They should enter the email associated with their account in the User Name in the area provided (see below).  Since their User Name is their email ignore the right side of screen. > **IMPORTANT:**  The **Archangel** username for Patient Portal users is the email address associated with their account The user will receive an email in a matter of moments with a temporary password.  The previous password is no longer valid. ![Screen Shot 2021-10-21 at 1.26.09 PM](https://knowledgebase.go-archangel.com/hs-fs/hubfs/Screen%20Shot%202021-10-21%20at%201.26.09%20PM.png?width=560&name=Screen%20Shot%202021-10-21%20at%201.26.09%20PM.png) **Mobile App - Username Retrieval or Password Reset** Below shows the Mobile App screens for this process: ![Screen Shot 2021-10-21 at 1.33.49 PM](https://knowledgebase.go-archangel.com/hs-fs/hubfs/Screen%20Shot%202021-10-21%20at%201.33.49%20PM.png?width=515&name=Screen%20Shot%202021-10-21%20at%201.33.49%20PM.png) **Archangel sent the user a difficult password.  Are they able to change it?** Yes!  Your password must meet all of the follow the following requirements: - - 8-15 characters - One uppercase letter - One lowercase letter - One number **Web App - Change Password** To change a password go to "Settings" tab and select Change Password (see below). Type in your current password and then type a new password twice and click Submit. The user will be able to access the **Archangel** Mobile App and the **Archangel** Web App with this login and new password. ![Screen Shot 2021-10-21 at 1.40.37 PM](https://knowledgebase.go-archangel.com/hs-fs/hubfs/Screen%20Shot%202021-10-21%20at%201.40.37%20PM.png?width=688&height=348&name=Screen%20Shot%202021-10-21%20at%201.40.37%20PM.png) A Patient Portal user has the option to change their email which is also their username.  To do so, click on the "Change Email" tab (see below).  Type in current email and then type the new email twice and click Submit.  The user can now access the **Archangel** Mobile App and the **Archangel** Web App with the login and new password. ![Screen Shot 2021-10-21 at 1.42.01 PM](https://knowledgebase.go-archangel.com/hs-fs/hubfs/Screen%20Shot%202021-10-21%20at%201.42.01%20PM.png?width=688&height=352&name=Screen%20Shot%202021-10-21%20at%201.42.01%20PM.png) **Mobile App - Change Password** Login to the Mobile App.  Tap the "More Menu" in the upper right hand corner of the screen.  Tap the "Change Password" and it will open a new screen to change the password (see below).  Type in the old password, then new password, and then again confirm the new password by entering it again.**![Screen Shot 2021-10-21 at 1.48.46 PM](https://knowledgebase.go-archangel.com/hs-fs/hubfs/Screen%20Shot%202021-10-21%20at%201.48.46%20PM.png?width=623&name=Screen%20Shot%202021-10-21%20at%201.48.46%20PM.png)**           - [Get Help](https://knowledgebase.go-archangel.com/migration/knowledge/get-help?hsLang=en) - [FAQs](https://knowledgebase.go-archangel.com/migration/knowledge/faqs?hsLang=en) - [Training Lessons](https://knowledgebase.go-archangel.com/migration/knowledge/training-lessons?hsLang=en) - [Release Notes (Mobile and Web App)](https://knowledgebase.go-archangel.com/migration/knowledge/release-notes-mobile-and-web-app?hsLang=en) - [Wound Assessment & Treatment](https://knowledgebase.go-archangel.com/migration/knowledge/wound-assessment-treatment?hsLang=en) - [Ordering & Billing Suppplies](https://knowledgebase.go-archangel.com/migration/knowledge/ordering-billing-suppplies?hsLang=en) - [Care Consultation / Telemedicine](https://knowledgebase.go-archangel.com/migration/knowledge/care-consultation-telemedicine?hsLang=en) - [Dashboards & Reports](https://knowledgebase.go-archangel.com/migration/knowledge/dashboards-reports?hsLang=en) - [Connection Modes (Online & Offline)](https://knowledgebase.go-archangel.com/migration/knowledge/connection-modes-online-offline?hsLang=en) - [Set-up & Manage Your Organization](https://knowledgebase.go-archangel.com/migration/knowledge/set-up-manage-your-organization?hsLang=en) - [Set-up & Manage Users](https://knowledgebase.go-archangel.com/migration/knowledge/set-up-manage-users?hsLang=en) - [Technical Requirements & Security](https://knowledgebase.go-archangel.com/migration/knowledge/technical-requirements-security?hsLang=en) - [Onboarding](https://knowledgebase.go-archangel.com/migration/knowledge/onboarding?hsLang=en) - [Ostomy & Urology Care](https://knowledgebase.go-archangel.com/migration/knowledge/ostomy-urology-care?hsLang=en) - [Patient/Caregiver Portal](https://knowledgebase.go-archangel.com/migration/knowledge/patient-caregiver-portal?hsLang=en) - [Demonstration Videos](https://knowledgebase.go-archangel.com/migration/knowledge/demonstration-videos?hsLang=en) - [Default HubSpot Blog](https://8990993.hs-sites.com/blog) # Archangel Archangel Knowledge Base - © 2022 | Archangel of Mercy, LLC Copyright © 2026, Archangel