FAQs

Answers to your most common questions!

• How and when do I update Archangel to the latest version?
• How can I ensure my OFFLINE data is uploaded to the cloud?
• How do I know if the information I put into Archangel will be protected and confidential?
• What is Archangel?
• What are the upfront costs of Archangel along with any future updates or upgrades?
• What is the proper way to take a wound photo in Archangel?
• How do I add an Apartment or Unit to Patient Address or other Address in Archangel
• What is the process to bill and ship orders?
• Measuring a closed wound and marking a wound as healed
• Where do I add treatment notes and where do they show in the PDF Report
• Since Archangel has a secure internal communication system, can I add external parties if I choose?
• Are Treatment Plans customizable in Archangel?
• What are the qualifications of the Archangel wound specialists?
• How does Archangel's Care Consultation/Telemedicine work?
• Are Archangel users required to order wound support products through the app? If orders are placed through Archangel, can we manage what products are ordered and where the products are ordered from?
• What does ''guided approach" mean for new and seasoned users of Archangel?
• Can employees use Archangel outside of work, on and off line, on tablets or other devices?
• Will I have to pay for every employee to have Archangel even if some don't provide wound care services or are part time? Is there an early termination clause?
• How convenient is it to train, integrate, and learn Archangel?
• How will Archangel make me more efficient?
• Do you need any special equipment to utilize Archangel?
• Will the implementation and support of Archangel be seamless?